HideShow Header

Subscribe to our list

Receive offers and coupons by email


Laser hair removal | Botox and Dermal Fillers | Tattoo removal | Laser skin resurfacing | PRP Plasma treatment | Micro-needling | Ultherapy | Facials | Peels | Laser Vein Treatment | Acne Treatments

Frequently asked questions

What is a Medical Spa?

Medical spas, also known as medspa, medi-spas, medical spa, blend the best of two worlds -- a relaxing spa experience with the procedures and expertise found at a doctor’s office. A doctor oversees the medical spa and is in charge of procedures that fall under the medical realm.

What is the difference between a day spa and medical spa?

Medical aesthetic treatments go far beyond the mud baths, fruit peels and therapeutic massages found at most day spas. Treatments at many medical spas, health clinics offices are more intense and offer much more noticeable results.

Aesthetic medicine includes all procedures in the field of aesthetics except surgical procedures requiring an operating table and general anesthesia. Aesthetic procedures include dermal fillers such as Botox, Juvederm and Restalyne, permanent hair reduction, acne treatments and many more.

What are Medical Spa Policies?

We ask that you consider our policies not as restrictions but as indispensable rules, which allow us to provide high standards of service. With regard to appointment cancellation fees, these are unfortunately necessary due to unavoidable expenses and valuable time allocated to clients and patients when they make the appointments.

How do I make an appointment?

To make an appointment; please contact us directly by calling561-674-9222. Upon scheduling your appointment, patients will be asked to use a credit card to guarantee the appointment. You will not be charged a fee for your appointment. A $25 fee will only be applied to your credit card should you cancel within less then 24 hours or fail to show up for your appointment.

We also recommend that you schedule future appointments in advance to ensure your preferred time is available as nights and Saturdays are the most requested times.

All booked appointments will be confirmed by our staff via a telephone call reminder or email a day or two before your appointment. Please provide us with a valid email address. Scheduling an appointment is your acceptance of these policies.

When should I arrive?

Please arrive 15 minutes prior to your scheduled appointment to prepare for your treatment. As we are a medical spa, we require new patients to fill out a brief medical history information and consent form.

If you are scheduled for dermal fillers, laser treatments or special peels we recommend you arriving 15 minutes prior to your appointment time so that we can properly prepare you skin for the treatment.

Is there anything I should do prior to my appointment?

We ask that Laser Hair Removal patients come shaved before a treatment. It is recommended to shave the day before your appointment.

We also suggest that all patients receiving any of our facial treatments and consultation to arrive without make up if possible. Read pre and post procedure guidelines.

What if I am late for my appointment?

Our scheduling is designed to permit the correct amount of time to complete your service. A late arrival will deprive you of precious treatment time. In fairness to others, your treatment must end on time so the next patient’s session can begin on time. If you are not able to be on time we will do our best to complete as much of your treatment as possible. With some treatments, it may be necessary to reschedule your appointment.

What is the cancellation policy?

Should you need to cancel, please contact us 24 hours in advance of your scheduled appointment. All cancellations with less than 24 hours notice will result in charges of $25. This courtesy enables us to compensate our employees for their time, and maintains a higher availability of our time for you as well as others. By scheduling an appointment, you are agreeing to our cancellation policy. Please advise us upon booking of any laser hair removal or facial appointment.

No-show Patients who do not turn up for their treatment appointed time are also charged the $25 deposit fee. A major credit card will be needed to secure appointments. Gift cards are valid as form of payment for no-show fees. This courtesy enables us to maintain a higher availability of our time for you as well as others. By scheduling an appointment, you are agreeing to our cancellation policy.

What type of Payments do you accept?

We accept all major credit cards such as MasterCard, Visa, American Express and Discover.

Do you offer Gift Cards?

What a special way to show how much you care, or a wonderful way to show your appreciation. Giving a gift card is simple and since you choose the denomination, they are right for any budget.

Gift cards are non-refundable.

Can I recommend a Friend?

Referrals are greatly appreciated and are the highest compliment you can give us at Image Medical Spa \MedSpa. For every referral who purchases a treatment, you will receive a gift card to our medspa to be used towards any service of your choice.

General Policies.

  • A credit card number is required to secure all appointments.
  • All prices, policies and services are subject to change without notice.
  • All times stated are approximate.
  • Scheduling an appointment is your acceptance of these policies.
  • All sales are final



What is BOTOX® Cosmetic?

BOTOX® Cosmetic injections were approved by the FDA for the treatment of wrinkles in 2002. BOTOX® Cosmetic is a diluted form of Botulinum Toxin Type A, a bacterium that causes botulism (a type of food poisoning).

What Are the Most Common Uses of BOTOX® Cosmetic Injections?

BOTOX® Cosmetic injections can be used to treat wrinkles of the face (forehead
wrinkles, frown lines, crow's feet). Before BOTOX® Cosmetic was used for
cosmetic purposes, it was FDA approved for alternative treatments including
migraine headaches, low back pain, excessive sweating, muscle spasticity, neck
spasms, facial spasms, and vocal cord spasms.

How do BOTOX® Cosmetic Injections Work?

BOTOX® Cosmetic injections block nerve impulses to the muscles, causing the muscles to relax. Facial wrinkles disappear almost instantly, creating a more youthful appearance.

Laser Tattoo Removal FAQ'S

1.Why is the laser a safe treatment?
The Candela laser is safer than traditional methods because of its unique ability to electively treat the tattoo or pigmented lesion. Thus, it will eliminate the tattoo or pigment while leaving the surrounding skin undamaged.

2.What conditions are treated with the Candela laser system?
Dermal and epidermal pigmented lesions and tattoos (amateur and professional; multiple tattoo inks) are treated. The effectiveness of the laser is dependent upon the age, location, depth, and type of tattoo and pigmented lesions, as well as on the composition of the pigments.

3.Why would someone have a pigmented lesion or tattoo removed?
Many people are uncomfortable with unsightly dermal lesions like age spots, freckles and birthmarks, or with a tattoo they had applied several years ago. It is estimated that as many as 50% of individuals with tattoos regret the permanency of the tattoo and wish to have it removed. With the Candela lasers, treatment is now possible.

4.What does treatment involve?
Treatment with the Candela lasers varies from patient to patient depending on the age, size and type of tattoo, color of the patient’s skin and depth to which the tattoo or pigment extends beneath the skin’s surface. In general, these steps will take place:
• The patient is asked to wear eye protection consisting of an opaque covering or goggles.
• The skin’s reaction to the laser is tested during the first visit to determine the most effective treatment.
• Treatment consists of placing a handpiece against the surface of the skin and activating the laser. As many patients describe it, each pulse feels like the snapping of a rubber band against the skin.
• Smaller tattoos or lesions will require fewer pulses, while larger ones will require more. All tattoos will require retreatments, necessitating multiple patient visits.
• The Candela system is less painful and requires less recovery time than some other treatment methods. The degree of discomfort varies with each person, depending on his/her pain threshold. Most patients do not require pain management. In some cases, however, depending on the nature and location of the tattoo or lesion, the physician may elect to use some form of anesthetic.

5.Is it possible to have a tattoo or pigmented lesions treated that was previously treated by another modality?
Patients with previously treated tattoos may be candidates for the Candela systems. Tattoos or pigmented lesions that have not been effectively removed by other treatments may respond well to Candela laser therapy, providing prior treatment did not cause excessive scarring or skin damage.

6.Should certain precautions be taken after treatment?
Immediately following treatment, an ice pack may be applied to soothe the treated area. A topical antibiotic cream or ointment is recommended. Care should be taken in the first few days following treatment to avoid scrubbing the area, and abrasive skin cleansers should be avoided. A bandage or patch may help to prevent abrasion of the treated area. During the course of treatment it is recommended that patients cover the area with a sun block that is approved by the treating physician.